Established in 2005, DX is one of China's original direct business to consumer e-commerce retailers and continues to be a leading retailer today with over 1 million customers and 3000 suppliers.
DX has one of the largest and most diverse catalogues in the industry with over 1000 categories, 210,000 items and 1000 daily additions.
DX has the best warranty in the industry. All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty.
DX customer service is available 24 hours a day 7 days per week through Customer Service Express.
DX Phone Lines are open between 9:00am-18:00pm from Monday to Friday Hong Kong Time - (HKT).
When phone lines are not open, please open a Ticket for further assistance.
Direct access number (international calling rates apply)
English Language Support